Users may purchase more than one ticket in a single transaction.
Ticket availability is subject to change until the transaction is completed and payment is made.
Ticket sales are complete when the registration form is filled out and payment is made.
Once payment has been made, it is no longer possible to change or cancel a reservation.
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Payment may be made by credit card (Visa, MasterCard, or Eurocard) by following the instructions provided online.
Once payment has been successfully made, you will be given confirmation of your order along with a transaction identification code.
Shortly after payment has been made, you will also receive confirmation of your purchase by e-mail, including an indication of the type of tickets purchased, the price paid.
Tickets may be retrieved at the ticket office where the event is to be held by showing the mail with the reservation code.
We inform the Customer that, since the Contract provides for the supply of services related to leisure activities that the Promoter undertakes to provide for a specific date, the Contract, pursuant to Art. 59, para. I, lett. n) of the Consumer Code, the right of withdrawal provided for by Art. 52 of the Consumer Code shall not apply to the Contract. Therefore, the Customer may not exercise this right in relation to the Tickets purchase.
No refunds of the price of the ticket shall be given should you decide that the purchase was done in error or that you are no longer able to attend the event. Nor are refunds given for tickets that were purchased but never retrieved. Confirmed bookings can not be changed.
Proof of eligibility for reduced-price ticket is to be presented when picking up your tickets.
The Uffizi Galleries’ cumulative ticket owner must keep the admission ticket until they have visited all the Museums. When purchasing the ticket it is mandatory to choose the day and the hour you wish to enter the Uffizi, which is compulsorily the first museum to visit.
Entry is free of charge for:
Persons with disabilities are entitled by law to free priority access to all State Museums of Florence for themselves and for a companion, if so specified in the disability certificate. Simply go to the museum you wish to visit and the reception staff will handle all your needs.
Please note that the State Museums of Florence can offer you temporary use of a wheelchair free-of-charge against deposit of a valid identity document.