Service Regulations
Terms & Conditions

Notice: This is an unofficial English translation prepared for convenience. In case of discrepancy, the original Italian version of the “Regolamento di Servizio – Termini e Condizioni” prevails.

Booking and Ticket Purchase Procedures

Users may purchase multiple tickets in a single transaction.

Ticket availability is subject to change until the transaction is completed with payment.

The ticket purchase is finalized upon completion of the registration form and successful payment.

Once payment has been completed, it is no longer possible to modify or cancel the reservation.

Ticket Payment Methods

Payment can be made by credit card (VISA, MasterCard, Eurocard), following the provisions set out in the online purchase procedures.

Purchase Confirmation

If the payment is successful, the system displays a purchase confirmation, indicating the transaction ID code.

At the end of the payment process, the user will receive a confirmation email indicating the type of tickets purchased, the price paid, and the method for collecting the tickets.

Exclusion of the Right of Withdrawal

Please note that, since the Contract concerns the provision of leisure services to be supplied by the Organiser on a specific date, the right of withdrawal provided for by Article 52 of the Italian Consumer Code does not apply to the Contract, pursuant to Article 59, paragraph 1, letter n) of the Consumer Code. The Customer therefore cannot exercise the right of withdrawal in relation to the purchase of admission tickets.

Refunds

In the event of a user’s cancellation or an incorrect purchase, no refund of the ticket price is provided. No refund is provided for tickets that were purchased but not collected.

Once confirmed, reservations cannot be modified.

Reduced Ticket

Eligibility: Citizens of the European Union aged over 18 and up to (and including) the day before their 25th birthday, upon presentation of a valid identity document.

Annual Pass Card

The annual subscription card entitles the holder to priority access compared to the general queue.

The validity of the annual pass runs from the date of the first entry.

On free-admission days, all priority access privileges in the State Museums of Florence are suspended, with the exception of visitors with disabilities and pregnant women.

Free Ticket

Free admission applies to:

1. Minors under 18 of any nationality, upon presentation of a valid identity document. Children under 12 must be accompanied by an adult.
2. School groups from Italian state and non-state schools and from other European Union Member States, accompanied by their teachers, subject to prior reservation within the quota set by the school head. Reservations for EU schools are free of charge and mandatory, and must be made by telephone only via the Firenze Musei Call Center at +39 055 294883 (Monday–Friday 8:30–18:30; Saturday 8:30–12:30). Online reservations are not accepted.
3. University students and teaching staff enrolled in/teaching degree, specialization or post-graduate courses and PhD programmes in the following faculties: architecture, cultural heritage conservation, education sciences, or arts and humanities with an archaeological or art-historical track. The same benefit applies to corresponding faculties/courses established in EU Member States. Free entry is granted to students upon presentation of proof of enrolment for the current academic year, and to teaching staff upon presentation of suitable identification.
4. Academies of Fine Arts: students and faculty enrolled in Academies of Fine Arts or corresponding institutions in EU Member States, upon presentation of a certificate of enrolment for the current academic year.
5. Italian school teachers (public and parity schools) on fixed-term or permanent contracts who present the form issued by the Ministry of Education (MIUR), stamped and recorded by the school office, explicitly stating that it is valid for the current school year.
6. Journalists registered with the Italian professional roll and up to date with annual membership fees, upon presentation of appropriate identification.
7. Licensed tourist guides authorized to practice in an EU country, whether accompanying clients or visiting for study or leisure. In the latter two cases, only guides licensed for Florence and province are also entitled to free reservation; all others must pay reservation fees.
8. Tourist interpreters from EU Member States when their services are required alongside a guide (upon presentation of a valid licence issued by the competent authority).
9. Staff of the Italian Ministry of Culture (MiC) in service.
10. ICOM members (International Council of Museums): upon presentation of a membership card for individual cards and proof of professional status for institutional cards.
11. For study and research reasons, duly certified by schools or universities, academies, research and cultural institutes (Italian or foreign), or by offices of the Ministry of Culture. Heads of such institutions may grant free admission to applicants for specified periods.
12. Volunteers working under agreements at local offices of the Ministry.

Reminder: even in the case of free admission, a reservation fee must still be paid if a reservation is made.

Furthermore: on free-admission days it is not possible to make reservations; admission is permitted only to the number of visitors within the daily quota set by the Museum Director.

Accessibility – Visitors with Disabilities

Any person with a disability is legally entitled to free priority access to all State Museums in Florence for themselves and, where indicated on the disability certificate, for one companion.

You only need to go to the museum you wish to visit; the visitor services staff will take care of all necessary arrangements.

Please note that State Museums in Florence also offer wheelchairs for free loan upon presentation of a valid identity document.